Betandyou FAQ — answers to all your questions

The minimum age to register on Betandyou is 18 years This is required as part of our responsible gaming policy. Under no circumstances are individuals under 18 permitted to open an account. Age is verified during the identity verification process.

Click "Forgot your password?" on the login page. Enter your registered email address or mobile number. A password reset link will be sent to you — set your new password within 15 minutes.

No. Each individual on Betandyou is allowed only one account permitted. Creating multiple accounts using the same name, email, mobile number, or payment details will result in all accounts being closed and balances may be forfeited.

Your password and contact details can be updated in your account settings. To change your name, date of birth, or identity information, KYC verification is required and you will need to contact the support team for assistance.

KYC verification must be completed before your first withdrawal. Simply upload a photo of your national ID or passport to start the process. Verification is typically completed within 24 hours.

Betandyou supports multiple deposit methods, including mobile banking, bank transfer, and e-wallets. Visit the Cashier section for available methods and limits.

The minimum deposit amount varies by method. Log in and visit the Cashier page for current limits. In general, the minimum is kept affordable for all users.

Deposits via most mobile banking and e-wallet methods Instantly credited to your account. Bank transfers may take slightly longer — up to 24 hours.

Betandyou generally does not charge fees on deposits. However, your payment provider may apply their own transaction fees — check directly with your provider to confirm.

First, check your payment details and internet connection. Make sure your account verification is complete. If the issue persists, contact the betandyou support team with a screenshot of the transaction.

With KYC verification complete, most withdrawals are processed Within 24 hours Processed. VIP members enjoy faster processing times. Withdrawals may take slightly longer on weekends.

The minimum withdrawal amount varies by method. Log in to your account and visit the Withdrawal section of the Cashier page for a full breakdown of limits per method.

Common reasons for delays include:

• KYC verification incomplete or documents under review
• Bonus wagering requirements not met
• Security review due to suspicious activity
• Bank or payment system delay

Contact our support team for immediate assistance.

You can cancel a withdrawal before processing begins. Log in to your account and cancel the pending request from your "Withdrawal History." Once processing has started, cancellation is no longer possible.

Betandyou does not charge any fees on withdrawals. However, your bank or mobile banking provider may apply their own transaction fees.

Complete your registration and make your first deposit. The welcome bonus will be credited to your account automatically. Bonus amount and terms on the Promotions page here.

Each bonus comes with specific wagering requirements — for example, you may need to wager the bonus amount a set number of times. The bonus balance cannot be withdrawn until these requirements are met. Full terms for each bonus are available on the Promotions page.

Yes, most bonuses have an expiry date. If the wagering requirements are not met within that period, the bonus will be forfeited. Start using your bonus promptly after claiming it, and check the Promotions page to see the expiry date.

Yes! Betandyou VIP members enjoy exclusive cashback, personalised bonuses, faster withdrawals, and a dedicated account manager. For full details on the VIP programme, on the VIP page here.

After logging in, your free bet will appear automatically in your account. When placing a bet, select "Free Bet" as your payment method. Any winnings from a free bet will be credited to your account as cash.

You can bet on cricket, football, tennis, basketball, volleyball, badminton, hockey, and many more sports. Live and pre-match betting is available for the world's top tournaments, including the IPL, World Cup, and Premier League.

Live betting lets you place bets at real-time odds while a match is in progress. Odds change from moment to moment, so quick decisions are key. Using live scores and stats to guide your choices makes the experience even more enjoyable.

If a match is cancelled or the result is not confirmed, the stake for the relevant bet will be fully refunded. In a combo slip, any cancelled bet is counted at odds of 1.00.

Yes, cash-out is available on selected events. You can secure a partial or full return before the match ends. The cash-out option appears in the "My Bets" section whenever it is available.

Maximum bet limits vary by sport, event, and market. The specific limit for each bet is displayed on the bet slip when placing a wager. VIP members generally have access to higher limits.

Betandyou uses 256-bit SSL encryption to protect all transactions and personal data. Our servers undergo regular security audits and comply with international data protection standards.

Change your password immediately and log out of all devices. Enable two-factor authentication (2FA). Then notify the Betandyou support team — they will review your account security.

Go to the "Security" section in your account settings and enable the "Two-Factor Authentication" option. An OTP will be sent to your mobile — you will need to enter this code every time you log in. Enabling this significantly improves your account security.

Go to the "Responsible Gaming" section in your account settings. From there, you can set a self-exclusion period ranging from 6 months to 5 years. During this period, you will not be able to access your account or receive any marketing communications. For more details, Responsible Gaming Page here.